Network Operations Technician (Tier II)

All about my Tier 2 Network Operations Technician experience at a large ISP. I worked with a team of engineers to troubleshoot and resolve network issues for customers, as well as perform maintenance and upgrades on the network infrastructure.

Tier 1 Data Repair Agent

My experience as a Tier 1 Data Repair Agent involved working with customers to diagnose and repair data issues on their devices. I gained valuable experience in customer service, troubleshooting, and data recovery techniques.